Step 1: Be sure to run the Browser Check each time you use MyMathLab on a different computer.
- Open you Carmen course.
- Click on MyLabs and Mastering on the left menu.
- Click on the button that says "Open MyLabs and Mastering"
- Click on the Browser Check inside MyLabs and Mastering.
- Anything in red may not be correctly installed or updated on your machine. Click "Check Version" and follow the prompts to fix any issues.
Step 2: Try using Mozilla Firefox. To download, visit www.firefox.com. This is a free download. A common mistake that is made here is that Firefox gets downloaded but not installed.
Step 3: Be sure you have allowed pop-ups and cookies on your browser for MyMathLab to run correctly. See Browser-Settings.
Step 4: If you are using a Mac, please see MyMathLab-MyStatLab-Application-Blocked-Error