MyMathLab Suport

Common Issues

Step 1:  Be sure to run the Browser Check each time you use MyMathLab on a different computer.

  • Open you Carmen course.  
  • Click on MyLabs and Mastering on the left menu.
  • Click on the button that says "Open MyLabs and Mastering"
  • Click on the Browser Check inside MyLabs and Mastering.
  • Anything in red may not be correctly installed or updated on your machine. Click "Check Version" and follow the prompts to fix any issues.

Step 2:   Try using Mozilla Firefox.  To download, visit www.firefox.com.  This is a free download. A common mistake that is made here is that Firefox gets downloaded but not installed.

Step 3:  Be sure you have allowed pop-ups and cookies on your browser for MyMathLab to run correctly.  See Browser-Settings.

Step 4:  If you are using a Mac, please see MyMathLab-MyStatLab-Application-Blocked-Error

Temporary Access:

Temporary Access will enable you to use MyMathLab for 14 days for free.  This gives you time to get to the bookstore to buy your book.

Once you buy your book, you will have to wait until the 14 days are over until you can put in your code which came with your book.  Do not lose your code.  When you switch from temporary access to paid access, you will not lose your previous work.

  • If you have already bought your book, you don't need to use temporary access.  Use your code.

  • If you are going to purchase online only access or are planning to use a used book, you don't need to use temporary access.  Click "Buy Now" when prompted for an access code.

Access from a Previous Semester:

If you used MyMathLab for a previous course, and you are repeating a course at the same level, you should automatically have access when you enter MyMathLab.  If you do not still have access, please email
mymathlab@math.osu.edu with the course you took, which semester you took it in, and the course in which you are currently enrolled.

For any other access code issues, please contact mymathlab@math.osu.edu

You may not be able to log in to MyMathLab for several reasons. 

1.  In general:

It is possible that MyMathLab or Carmen is having technical difficulties.  Please check the MyMathLab Status and the Carmen Status to see if there is a systemwide issue.  

If there is not a systemwide issue:

  • If you cannot get into Carmen or your Carmen course, contact carmen@osu.edu 

  • If you are in your Carmen course but receive an error when you click on a MyLabs and Mastering Link, please contact https://support.pearson.com/getsupport/s/contactsupport

  • At the beginning of Autumn and Spring semesters, come to MyMathLab Office Hours.

  • If nothing else works, email mymathlab@math.osu.edu with your Pearson case number.

 

2.  If Carmen is not working correctly:

You can still access MyMathLab through mymathlab.com, which is the Pearson portal through which you can access your MyMathLab course.  This page does not accept your OSU credentials.  You set a username and password for this website the first time you used a MyLabs and Mastering course.  If you forget your username and password, click Forgot User Name or Password.

If you are an instructor in a coordinated section of the math courses 1130:

You will be using MyMathLab for online homework for your course. MyMathLab will be set up for you by your course coordinator.  You can access MyMathLab through the MyLabs and Mastering link in the navigation bar in your Carmen Canvas course. From within MyMathLab, you have the ability to:

  • See homework assignments
  • See how students are doing on the assignments, included a detailed item analysis which will allow you to see which problems students are struggling with.
  • Extend individual due dates
  • See the Instructor's Solution Manual for the book (under Instructor Resources)
  • Get interactive figures which you can use in class to demonstrate key concepts (Briggs Calculus only)
  • Access an online version of the textbook

Grades from MyMathLab can be transferred to Carmen through the MyMathLab/Carmen gradebook integration.  You may set up the grades to sync automatically or manually when you clicking the grade sync button on Grade Sync page inside MyLabs and Mastering.

If you are an instructor in any other course and are interested in using MyMathLab:

Please contact the Pearson book rep Ryan McHenry (ryan.mchenry@pearson.com) several months before you would like to start using MyMathLab to begin the process of having a course created for you.